Refund policy
Return Policy
Items may be returned for any reason within 30 days of delivery.
Returns are accepted only if the product is unworn, undamaged, and packed in its original packaging with all accessories (case, cloth, tags) included.
Return Process
- Send an email to info@jumpandjunk.shop including your order number and the specific item you wish to return.
- You will receive return instructions and our return address from us within 1 business day.
- Ship the item back. Return shipping costs are the customer's responsibility, except when the item arrived damaged or was incorrect. For those cases, we provide a prepaid label.
Refund Details
After we inspect the returned item, we issue a full refund of the item price to your original payment method within 5–7 business days. Original shipping fees are non-refundable unless the return resulted from our error.
Damaged or Incorrect Orders
Contact us via email within 7 days of delivery with a photo if your order arrives damaged or incorrect. We will provide either a replacement or a full refund covering shipping, at no cost to you.
Exchanges
Direct exchanges are not available. Please return the item for a refund and submit a new order.
Contact: info@jumpandjunk.shop or (910) 833-4994.