Shipping Information
Service Area
We ship exclusively within the United States.
Estimated Delivery Times
Your order will be processed and shipped within 1–3 business days. We dispatch via USPS / UPS from Wilmington. Once shipped, delivery typically takes an additional 5–8 business days.
Shipping Costs
You pay the actual USPS / UPS rate for your specific address, which is displayed at checkout. We do not add any extra fees.
Order Tracking
Yes. You will receive a tracking number via email as soon as your order ships.
Returns Policy
Returning Unwanted Items
Certainly. You may return any unworn item in its original packaging within 30 days of delivery. Please email info@jumpandjunk.shop including your order number to initiate the process.
Return Shipping Costs
Customers are responsible for return shipping costs, except when the item arrived damaged or we sent the incorrect product. In those instances, we provide a prepaid shipping label.
Refund Processing Time
Refunds are issued to your original payment method within 5–7 business days after we receive the returned item.
Product Details
Sizing and Specifications
Each product page includes all available details such as dimensions or sizing, materials, contents, and care instructions. If you need information that isn't listed, please email us before placing your order so we can verify it for you.
Product Images
Our photos depict the actual products. Please note that colors may appear slightly different depending on your screen settings.
Orders & Payment
Accepted Payment Methods
We accept major credit and debit cards, along with express checkout options like Shop Pay, Apple Pay, and Google Pay where available.
Modifying or Cancelling Orders
Please email us immediately if you wish to change or cancel your order. If the shipment has not yet left our facility, we can accommodate your request. If the order has already shipped, you may return it under our 30-day policy.